Louise Mulholland

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Complimentary gift wrapping and messaging is available for this single malt and can be added to your order during the checkout.This option is available for select whiskies and delivery locations, more information is available in our <a href="https://themacallan.com/en/support/shop-frequently-asked-questions">FAQs</a> and <a href="https://themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a>. &nbsp;

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Complimentary gift messaging is available for this single malt and can be added to your order during the checkout.This option is available for select whiskies and delivery locations, more information is available in our <a href="https://themacallan.com/en/support/shop-frequently-asked-questions">FAQs</a> and <a href="https://themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a>. &nbsp;

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Complimentary gift bag, wrapping and messaging is available for this single malt and can be added to your order during the checkout.This option is available for select whiskies and delivery locations, more information is available in our <a href="https://themacallan.com/en/support/shop-frequently-asked-questions">FAQs</a> and <a href="https://themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a>. &nbsp;

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PRODUCTS PURCHASED DIRECT FROM THE MACALLAN ONLINE SHOPIf you wish to return a product purchased from our website themacallan.com, please&nbsp;<a href="https://www.themacallan.com/en/terms-conditions-of-sale">click here</a>.&nbsp;

LAST UPDATED 3 OCTOBER 2023

RETURNS INFORMATION

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If you wish to return a product purchased from The Macallan Visitor Experience, you may do so in person at the Visitor Experience, within 14 days from the day you purchased the product. Please bring a copy of your original receipt.Any product returned must be in its original condition, within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. Returned items must be unopened and unused, with all tags / labels attached and any related accessories or instruction booklets included.&nbsp;All refunds and reimbursements will be arranged within 14 days of our acceptance to do so and after the safe receipt of the returned goods. Refunds will be made using the same payment method used to make the original purchase. Please note that card refunds can take up to 10 business days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.Where a replacement item is not available, due to it being discontinued or the original item being a “One Off”, we will reimburse you for the full cost of the item only. No compensation will be paid.Orders of personalised items or perishable goods may not be cancelled or returned unless they are faulty, incorrect or damaged upon purchase.These terms apply only to the original purchaser of the Product that was purchased from The Macallan.The Macallan reserves the right not to accept any order or return where The Macallan has reasonable cause to suspect that you have breached these terms, are engaged in any fraudulent activity, or on any other legitimate grounds.

PRODUCTS PURCHASED DIRECT FROM THE MACALLAN VISITOR EXPERIENCE

Under the Consumer Rights Act, any claims should be made against the retailer where the product was purchased. Where the product has been purchased through an auction or third party retailer, The Macallan does not lawfully have to provide a replacement, repair or&nbsp;refund.

PRODUCTS PURCHASED FROM RETAILER OR THIRD PARTY

If you have purchased a product directly from The Macallan (not from a retailer or third party as set out above), which you discover to be faulty, then you will be required to send us photographs of the product with an explanation of the fault/s, and proof of purchase of the product.If you contact us within 30 days of purchase of the product, you will be entitled to a refund or a replacement of the product.&nbsp;If you contact us after 30 days but before 6 months after you have purchased the product, we will offer you a replacement or a repair.&nbsp; If we are unable to repair or replace the product, you will be entitled to a full refund.We will only provide a refund or a replacement product if available after we have received the faulty product and we have verified your claim.Please note, instances where The Macallan is not liable in providing a replacement, repair or refund:- Taste complaints where a significant amount of liquid has been drunk- Liquid quality complaints where a bottle has been improperly stored- Accidental damage- Wear and tear- Personalised items

FAULTY GOODS

Except to the extent prohibited by applicable law, The Macallan shall not be liable for any incidental, indirect, special, or consequential damages (including, but not limited to, loss of income or revenue, loss of business, loss of profits or contracts and loss of anticipated savings).

LIMITATION OF DAMAGES

We&nbsp;do not&nbsp;provide an authentication service for our products. However, please be assured that The Macallan has invested significantly in developing anti-refill and anti-counterfeit&nbsp;technology to help protect our consumers and their purchases. We recommend that you purchase from a&nbsp;reputable retailer.

AUTHENTICITY

Please refer to our separate <a href="https://www.themacallan.com/en/privacy-policy">Privacy Policy</a>&nbsp;which informs you how your personal information will be used. Please ensure you refer to the specific privacy policy for your location.

USE OF YOUR PERSONAL DATA

We may amend these terms from time to time. You will be subject to the terms and conditions in force at the time that you order products, unless any change to these terms and conditions is required to be made by law or governmental authority.&nbsp;

CHANGES TO THESE TERMS 

Any dispute or claim arising out of or in connection with the purchase or return of products will be governed by Scots law and the non-exclusive jurisdiction of the courts of Scotland.

GOVERNING LAW AND JURISDICTION