Accessibility at The Macallan Estate
The Macallan
Access Guide
It is our desire to ensure that every guest has a memorable time at The Macallan Distillery Experience.
This guide provides information to help you plan your visit, including details on arrival, building access, facilities and the support available during all our guest experiences including distillery experiences, dining at TimeSpirit and time spent in The Macallan Boutique and The Macallan Bar.
If you have any access requirements or would like to discuss how we can support your visit, please call our customer services team on 01340 318 000 or send an email to [email protected].
As all visits are by pre-booked appointment, we encourage you to share any access information ahead of time so we can make appropriate arrangements to help us deliver a memorable experience for you.
Arrival
The Macallan Distillery Experience is located at:
The Macallan Distillery
Easter Elchies
Craigellachie
AB38 9RX
The entrance to The Macallan Distillery Experience is approximately 200 metres from the guest car park. We have dedicated disabled parking bays and an electric buggy is available to assist with transfers from the car park to the entrance.
Wheelchairs are available on request and may be used throughout your visit.
Our caring and professional team are always available to offer support throughout your time with us. Our Hosts will be pleased to assist you.
Approaching The Estate
The distance from the guest car park to the main entrance is approximately 200 metres. It consists of tarred and mono-blocked surfaces.
A mono-blocked pathway of approximately 130 metres then leads up to the Distillery Experience entrance. There are level resting areas at approximately every five metres on this pathway and benches along the left-hand side as you head towards the entrance.
The seating options serve as resting points for those who require them along this incline, and a chance to see the natural beauty of our Estate.
The seating options serve as resting points for those who require them along this incline, and a chance to see the natural beauty of our Estate.
The Heritage Jewel Wall
The Heritage Jewel Wall is an enclosed area with floor-standing exhibition cases that tell The Macallan brand story. This area is level with ample navigation space.
The Macallan Boutique
The Macallan Boutique is situated next to The Distillery Experience entrance. Our Boutique is accessible and has ample space for people to browse. It contains a variety of seating areas. Our point-of-sale counter has lowered sections making it accessible for all guests. If you need further assistance, our Boutique Team will be happy to help.
First Floor
Our production tour area, TimeSpirit restaurant and The Macallan Bar are located on the first floor which may be reached by stairs or by lift.
The lift is accessed through a large door. Its door and the surrounding wall are the same colour, which can make it difficult to distinguish for visually impaired visitors. Our Hosts are available to assist with the door which requires some strength to open.
The lift is small with enough space for a wheelchair user (and one other) to enter and exit, but not to turn. There is a handrail on both sides and the lift is bright, with uplighters on the floor. The lift features the spoken warnings: ‘mind the doors’, ‘doors closing’ and ‘doors opening’.